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frequently asked questions

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items must be returned unworn, unwashed and with all original tags attached within 14 days of delivery.

message us via the contact page with your order code and the reason for the return. we will confirm and guide you through sending the item back — no account needed.

once we receive and check the returned item, refunds are made by bank transfer within 3–5 business days.

return shipping is free when the item is faulty or we sent the wrong item. for other cases we will confirm any cost with you before you send it back.

yes — mention it in your message with your order code and we will arrange the exchange if the item is in stock.